These Terms & Conditions apply to all purchases made from OXUN Ltd. By placing an order with us via our website (www.oxun.co.uk), you agree to the following terms:

 

1. Bespoke Products

• All OXUN vanity units are made-to-order and customised to your specifications.
• Due to the bespoke nature of our products, they are non-returnable and non-refundable, except in cases of manufacturing defects or damage incurred during delivery.
• We encourage you to carefully check all dimensions, finishes, and specifications before placing an order.
• Upon placing an order you will be required to sign the production unit off.

 

2. Order Cancellations

• Once an order has been confirmed and signed off, it cannot be cancelled or amended.
• Orders cancelled before production may be subject to administrative or material charges at OXUN’s discretion.

 

3. Delivery & Inspection

• We advise all customers to inspect goods upon delivery and notify us within 48 hours of any visible damage or defects.
• Claims made after this period may not be accepted.
• All deliveries must be signed for. Delivery dates provided are estimates and not guaranteed unless explicitly stated.

 

4. Installation Requirements

• Vanity units must be installed by a qualified plumber or bathroom installer to ensure proper function and warranty compliance.
• Any electrical components must be installed by a certified electrician in accordance with UK safety regulations.
• OXUN accepts no responsibility for damage caused during installation or by incorrect fitting by unqualified persons.
• Fixings supplied may not be suitable for your wall build up. It is the responsibility of your installer to ensure secure wall mounting.

 

5. After-Care

• Vanity units must be cleaned using warm soapy water and a soft cloth only.
• Do not use harsh chemicals, bleach, or abrasive materials.
• Failure to follow after-care guidelines may void your warranty.

 

6. Warranty

• All products come with a 12-month manufacturer’s warranty, covering material and workmanship defects only.
• This warranty excludes damage caused by misuse, incorrect installation, moisture damage due to poor ventilation, or improper cleaning.

 

7. Liability

• OXUN shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products.
• Our liability is limited strictly to the replacement or repair of the faulty product or component at our discretion.
• OXUN is not responsible for any labour costs, removal, reinstallation, or other associated expenses incurred in relation to the replacement or repair of any item.
• OXUN will not compensate for any late deliveries made.

 

8. Governing Law

• These Terms & Conditions are governed by the laws of England and Wales.
• Any disputes arising under these terms will be subject to the exclusive jurisdiction of the English courts.